REGISTRATION AND ONLINE ACCOUNT
With an online account with us, you can track your orders, purchase history, make purchases much quicker with saved addresses and personal details. You could also keep collect reward points with every purchase you make online too!
Click here to register by filling in our details and instructions.
Just click the ‘Lost your password’ button and you’ll be redirected to input your email address. Click on ‘reset your password’ and follow the instructions stated. If you still do not receive and email, write to [email protected] and we will assist you promptly.
No. Online and store membership are not affiliated.
Unless otherwise stated, online and store promotions/discounts are not the same.
ORDERING
First off, let’s get you signed up here.
Once you’re signed up, start browsing! Search by using specific names or by browsing our categories.
After finding the item(s) that you want, select your size and color before clicking the ADD TO CART button.
You can either CONTINUE SHOPPING or review the items in your cart by clicking on VIEW CART & CHECKOUT.
Click PROCEED TO CHECKOUT to complete your order once you’re happy with the items in your shopping bag.
If you have a discount code, please do key it in the COUPON CODE box provided before checking out.
We are so sorry, that is impossible. You will need to make a separate order altogether.
We are very sorry! Please contact us right away with your order ID and the item that is missing/incorrect. We will sort it out right away!
We love that you love our designs! Though not for all designs, but we do restock some of our best sellers.
Stay tuned to our social media on restock updates.
As much as we would like to help, we cannot reserve products online and putting your item in the cart does not mean it has been reserved.
Until you proceed to checkout and completed the payment, the item will still be available to other buyers.
DELIVERY / SHIPPING
We offer shipping countrywide!
We are also looking forward to shipping internationally within an affordable range. In the meantime, if you would like to know the cost to ship out of Malaysia, do drop us a message and we will try our best to assist you with a shipping quote.
For orders under RM100(West Malaysia), shipping is at a flatrate of RM10. Whereas for East Malaysia, orders under RM150 is RM15.
We do! We offer FREE SHIPPING* for orders above RM100 (West Malaysia) / RM150 (East Malaysia).
* Free shipping is not available for return/exchange orders, even when they have an accumulated charge of RM100(WM)/RM150(EM)
We aim to have our parcels delivered to your hands as fast as possible. We process all orders within 24 hours of working days*, once payment is confirmed. Upon dispatch, it should take 1-3 working days** to reach you.
Orders placed before 12pm on business days will be processed and dispatched on the day itself. Please allow 1-2 days extra for parcels to East Malaysia.
*Saturdays and Sundays are not considered as working days.
**Peak seasons or dates near public holidays might affect the estimated delivery time.
Please note that our office and warehouse are closed on public holidays (Malaysia). For orders placed on, or during the cut of period of these dates, processing time will be extended by at least 2 working days.
1 Jan | Tue | New Year’s Day |
21 Jan | Mon | Thaipusam |
5 Feb | Tue | Chinese New Year |
6 Feb | Wed | Chinese New Year Holiday |
1 May | Wed | Labour Day |
19 May | Sun | Wesak Day |
20 May | Mon | Wesak Day Holiday |
22 May | Wed | Nuzul Al-Quran |
5 Jun | Wed | Hari Raya Aidilfitri |
6 Jun | Thu | Hari Raya Aidilfitri Holiday |
11 Aug | Sun | Hari Raya Haji |
12 Aug | Mon | Hari Raya Haji Holiday |
31 Aug | Sat | Merdeka Day |
1 Sep | Sun | Awal Muharram |
2 Sep | Mon | Awal Muharram Holiday |
9 Sep | Mon | Agong’s Birthday |
16 Sep | Mon | Malaysia Day |
27 Oct | Sun | Deepavali |
28 Oct | Mon | Deepavali Holiday |
1 Nov | Fri | Sultan of Perak’s Birthday |
9 Nov | Sat | Prophet Muhammad’s Birthday |
25 Dec | Wed | Christmas Day |
Once your order has been processed can dispatched from our warehouse, you will receive a shipping confirmation email with the tracking number.
With your tracking number, you can track it here.
It takes the courier 24 hours to update the status of the parcel to their website. If you are still unable to track it after 24 hours, please contact us.
OFFICE: 05 2380728
EMAIL : [email protected]
It is advisable to ship your parcel to where there’s a recipient, i.e. your office, if you do not have anyone receiving your parcel at your home address.
After two failed delivery attempts, your parcel will either be held at the nearest post office to you or sent back to us.
If it is sent back to us, you will need to pay for the shipping fee once again.
ViQ is not responsible for your parcels once they have been picked up by the courier and it is the customer’s responsibility to track for the parcels whereabouts with the tracking information that will be provided. 3PL (3rd party logistics) are not run by ViQ and we have no control howsoever on how they deliver the parcels.
However, our Customer Service will always try to assist as much as they can. Contact our customer service via Whatsapp here.
PROMOTIONS / ONLINE COUPON CODES / REWARDS
Online coupon/voucher is a code that can be used as currency on our website to make purchases.
First of all, attain your coupon code. (If via email, it may appear in your junk/spam mail folder)
After browsing, add item(s) to your cart and click CHECK CART.
Input code at COUPON CODE box and click APPLY COUPON.
Please ensure that you have correctly inputted the code to have it deducted off your subtotal.
To avoid disappointment whereby product/color/size that you would like to exchange may be finished, customers are encouraged to use online coupon/voucher within 7 days of issuance.
Online voucher codes are only valid on full priced products or products that are part of a promotion/campaign during its promotion period. Online vouchers are not valid in combination with other promotions. Retail store vouchers cannot be used online.
If you still face a problem when you believe the voucher should be working, please feel free to contact us and we will assist you with the issue.
Just upon signing up, you get rewarded with 100 points, that is a RM5 worth of instant rebate.
Reward points are given for every purchase, even sale items. For each RM1 spent, you get 1 point. For each 1000 points collected, you’ll be able to convert it to RM50. To use it, simply redeem available points before checking out your cart.
Let’s help each other out! Drop a review for products you have bought and tested. Get rewarded 50 points when you drop us your first review.
No, they do not expire but don’t leave them all alone in one corner. You’ve worked hard to earn the points, reward yourself and spend them.
Unless otherwise stated, online and store promotions/discounts are not the same.
PRODUCTS
All of our products are proudly designed in-house and manufactured locally in Malaysia.
Most of our products are made by sports polyester (polyester and spandex blend) fabrics, whilst some poly-blends (polyester and cotton blend). Polyester is more widely used in our products as they are more lightweight, wicks sweat better and they dry quicker compared to cotton fabrics.
Method : Make sure to remove your bra cups before putting your sports bra to wash. This helps to keep their shape and for them to last longer. To wash, hand wash in cool/warm water and lay them the dry. To properly care, never wash in the washing machine.
You should never leave your yoga mat sticky with sweat. Our TPE Yoga Mats may be odorless but sweat is not. Cleaning is very easy, here are two ways how:
Method One: Wipe soiled areas with damp sponge/cloth dipped in very mild laundry detergent. Then rinse off with clean, warm water. Hang up to air dry.
Method Two (for deeply soiled mats/outdoors): Make your own vinegar solution with 200ml white vinegar into a tub of warm water. Lay your mat in and soak for 20 minutes. Rub your mat thoroughly and rinse off with clean water. Hang up to air dry.
Psst: Be careful to NOT use any coarse scrubber as it will damage your mat.
It’s normal for your mat to feel ‘powdery’ because this powdery feel helps absorb oils, water, and eliminate the slip-slide effects. From time to time, you may also sprinkle some baby powder or baking soda to help maintain your mat.
Our waterproof bags may be designed to withstand the harsh elements for outdoorsy sports, but the still need some TLC to prolong their lifespan.
Method: Empty out your bag and remove the straps. Then, wash the straps separately with a mixture of lukewarm water and soap before hanging them dry.
To clean the bag, brush off the pack inside and out to remove dirt, rocks or any debris thoroughly. Then, wipe off stains/soiled areas with damp cloth (you may use antibacterial soap/mild detergent/white vinegar & water solution).
Then rinse through with clean water before air drying your bag, indoors, away from direct sunlight as UV rays can degrade the fabric and color.
Make sure to dry it completely inside and out or else with mold, it could affect the bag in the long run.
Sportswear comes in a lot of bright colors and we want to keep it as bright as when you first got them.
Method One: Sort by color
Sorting them out by their brightness and color not only prevents accidental staining (on whites) but also keeps colors from fading.
Method Two: Turn clothes inside out
This is an additional step to prevent your bright apparels’ colors from fading.
Method Three: Line dry and keep away from the sun
Always line dry your sports wear to ensure the colors are protected. Make sure to line dry indoors and away from the sun as heat fades color very fast.
Method Four: Use cold water
Not only cold water helps maintain the colors of the apparel, it is also good for the environment.
Even though our sweating waistband is sweat wicking, there will still be sweat droplets on the surface. Make sure to always clean your waistband after every use.
1. Mix mild soap and warm water.
2. Damp towel in warm water and soap solution,
3. Properly wipe the waistband down.
4. Wipe again to get off excess water
5. Air-dry the belt until fully dry before storing. (roll and store back in ziplock)
Please note that you should not wear our ViQ Sweating Waistband overnight or to bed. This is due to the fact that keeping perspiration sitting too long on your skin may cause rashes and irritation. Also, perspiration contains components that causes fading of colors if soaked in for too long, so this may cause color transfer if in contact for a prolonged period of time.
Due to popular demands, we will be launching our own swimwear, but to do that we will need your help. We would like to have you help us participate in our survey to help in our swimwear development. The BETA products are launched to help us gather information from YOU! BETA products are introduced at a special price and are not valid for returns, exchanges or refunds.
With your help, we will reward you with an online voucher code to get more discounts for your next purchases.
If you have more questions, please do not hesitate to contact us.
HOW TO CHOOSE THE RIGHT SIZE?
Learning about your size in sportswear is slightly different than choosing your blouse or skirts. Before selecting, learn about your size, here are a few tips:
1. WHEN YOU ARE IN BETWEEN SIZES (Non-stretchable materials) ?
Stretchable materials are magic! But what if they are designs without stretch, here’s how to choose:
TOP (TEES, JACKETS, LOOSE TANKS) : If your body measurements for bust and waist fall between two different suggested sizes, do order the size according to your bust measurement.
BOTTOM (PANTS) : The biggest part of your bottom half would be our hips, so, do order the size according to your hip measurement.
2. STRETCHABLE MATERIAL SIZING
Sportswear materials are stretchable and our product’s size chart is the lay flat measurement of the product (not stretched while measuring). Stretch-ability of each product varies but it’s an average from 5cm up to 10cm.
If you like a tighter/snug fit, go for the smaller size; if you like it loose, choose the larger size. Do keep in mind that if you’re purchasing a pair of tights for your workout, try not to get a fit that is too loose, we don’t want any workout mishap! Think, snug fit!
If you’re still unsure, feel free to reach our customer care and we will try to help you get the best fit!
Measuring is very easy, just get a measurement tape, pen & paper. Then, follow the instructions:
*Our size guides are in cm.
With your body measurements, you can refer to our size chart below to have a better understanding of what size you should wear in ViQ. Please bear in mind that there are cuttings that differ and you may need to refer to their individual size chart to get the best fit. If you are unsure on how to get your body measurements, refer to question above.
TOP FIT : If your body measurements for bust and waist fall between two different suggested sizes, order the size from your bust measurement.
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