RETURNS / EXCHANGES

Can I exchange an item?

At ViQ, customer’s satisfaction is always our top priority. Every parcel is examined and checked before sending out to our valuable customers. However, in the event where a product(s) is found damaged/defected due to our cause, we do accept exchanges and replace with you a new product for FREE.
* Transit cost (postage) will be credited back to user’s online account with our website.
Please be informed that error in purchasing your size is not valid for FREE exchange. You will need to return the order to us to repurchase a different size/product.

What is the returns policy?

You can return your order within 7 days of receiving it. The returned goods/products will be checked with the proof of purchase together. If the goods/products have been used or damaged by the customer, there will not be any returns. Please refer to the terms and conditions below:
The Product is further referred to as, “Returned Product(s)”:
  • The Product must be in original state and packaging with all tags attached
  • The Product must be returned with original receipt/invoice (proof of purchase)
  • The Product must be returned within 7 days of receipt.
  • The Product must be of full price and not promotional/discounted items.
  • The return transit (postage) cost will be borne by the customer unless specified.
  • In the event where The Product is out of stock, you may select another product from our website.
ViQ Apparel reserves the right to refuse any returns.

How do I return my order?

There are TWO return options:
  1. Return via Postal Service
  2. Return to any of our retail store- free return

Postal Returns

You can return your online order within 7 days of receiving your order. Here’s how to do it:
  • Contact our Customer Service team at 05-2380728 or email us at [email protected]
  • Fill up the return form attached with your parcel (or reprint this)Enclose the return form into your return parcel and seal it securely.
  • Proceed to the nearest post office to post back your returns.
  • Take not of the tracking number provided by the postal service as reference.
  • Upon arrival and processing of your returns, you will be credited an online voucher of your product returned to repurchase on our website.
  • Please post the item you would like to return to:

VIQ APPAREL SDN BHD

22&24, Persiaran Industri Rapat 2, Kawasan Perindustrian Ringan Seri Rapat, 31350 Ipoh, Perak.

We highly advise our customers to use registered post (with tracking number) as ViQ Apparel Sdn Bhd will NOT be responsible if your shipment is lost during the return transit.

In-Store Returns

Simply leave the product in one of our stores and our team will process the return for you.
Please be sure to bring along your proof of order (Invoice/Confirmation Email). Please be notified that we can only accept returns according to our return policy.
You can return your item at any of our retail stores below:
  • ViQ Paradigm Mall, Petaling Jaya
  • ViQ Station 18, Ipoh
  • ViQ Ipoh Garden South, Ipoh

How long does it take for my returns to be done?

Refunds will be processed as soon the Item is returned and inspected by our QC team. Once it’s confirmed that it fits within our returns policy, the online code will be sent to you via email within 48 hours.
Please note that our returns/refunds are only in terms of online voucher. We DO NOT refund in cash.

I received RM10/RM15 less in my returns online code, why?

Referring to our returns policy, we will not bear the return transit cost hence value of the returns online code is without the shipping fee. You will need to bear the cost to ship the item to us and also the shipping of the new item back to you.

Have you received my returns parcel?

We will inform you once we have received and processed the parcel to let you know that it is safely in our hands.

Do you refund in cash?

Sorry, we do not offer cash refunds. All refunds are in the form of online coupon/voucher.